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1. Acceptance of Terms

Welcome to ExpatriaHub, a business directory platform operated by Intellectua ("we," "our," or "us"). By accessing or using our platform at any domain associated with ExpatriaHub, you ("user," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our platform.

2. Description of Service

ExpatriaHub is an online business directory platform that connects expatriate-owned businesses with their communities. Our services include:

• Business listing and discovery
• User reviews and ratings
• Location-based business search
• Premium subscription services for enhanced business visibility
• Partner program with commission-based referrals
• Business claim and verification system

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3.3 Account Types

• User Accounts: For browsing and reviewing businesses
• Business Owner Accounts: For managing business listings
• Partner Accounts: For participating in our affiliate program

4. Business Listings

4.1 Content Responsibility

Users are fully responsible for the accuracy and legality of all content they submit, including business information, descriptions, images, and reviews. By submitting content, you represent and warrant that:

• You have the right to submit the content
• The content is accurate and not misleading
• The content does not violate any laws or third-party rights
• You have all necessary permissions for any images or materials included

4.2 Business Listing Requirements

Business listings must:

• Represent legitimate, operating businesses
• Include accurate contact information and location details
• Contain truthful descriptions of services or products offered
• Comply with all applicable laws and regulations

4.3 Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, abusive, or defamatory
• Infringes on intellectual property rights
• Contains spam, advertisements, or promotional material unrelated to the business
• Promotes illegal activities or adult content
• Contains false or misleading information

5. Business Claim Process

5.1 Claiming a Business Listing

If you find a business listing that represents your business but was created by someone else, you may submit a claim through our business claim system. Claims require:

• Proof of your relationship to the business (owner, manager, authorized representative)
• Supporting documentation as requested
• Accurate contact information

5.2 Claim Processing

Claims are reviewed by our admin team on a case-by-case basis. We aim to process claims within 5-10 business days. Upon approval, ownership of the business listing will be transferred to your account, and any previous owner access will be removed.

5.3 Disputed Claims

In cases where multiple parties claim ownership of the same business, we will request additional verification and may require official documentation. Our decision on business ownership claims is final.

6. Subscription Services

6.1 Premium Plans

We offer premium subscription plans that provide enhanced features for business listings. Current plans include Standard and Premium tiers with different feature sets and pricing.

6.2 Multi-Currency Billing

Our platform supports billing in multiple currencies: GBP, USD, EUR, CAD, AUD, and BRL. Prices are set based on regional market conditions or currency conversion from our base GBP pricing.

6.3 Payment Processing

Payments are processed securely through Stripe. By subscribing, you agree to Stripe's terms of service and authorize recurring charges to your payment method.

6.4 Billing and Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged the then-current subscription fee plus applicable taxes.

7. Cancellation and Refund Policy

7.1 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us.Cancellations take effect at the end of your current billing period, and you will retain access to premium features until that date.

7.2 No Immediate Refunds

We do not provide immediate refunds for subscription fees. When you cancel, your subscription will remain active until the end of the current billing period, allowing you to use the service you have already paid for.

7.3 Exceptional Circumstances

Refunds may be considered in exceptional circumstances such as technical issues preventing service access or billing errors. Such requests will be evaluated on a case-by-case basis.

8. Partner Program

8.1 Partner Eligibility

Our partner program allows qualifying individuals and businesses to earn commissions by referring new subscribers. Partners must apply and be approved before participating.

8.2 Commission Structure

Commission rates and payment terms are outlined in separate partner agreements. Commissions are typically calculated as a percentage of subscription fees generated by your referrals.

8.3 Partner Responsibilities

Partners must:

• Comply with all applicable laws and regulations
• Use only approved marketing materials
• Not engage in spam or deceptive marketing practices
• Accurately represent our services

9. Platform Moderation Rights

9.1 Content Moderation

We reserve the right to moderate, edit, or remove any content on our platform that:

• Violates these Terms of Service
• Is reported as inappropriate by users
• May cause harm to our platform or users
• Violates applicable laws or regulations

9.2 Account Suspension or Termination

We may suspend or terminate user accounts for violations of these Terms, including but not limited to:

• Submitting false or misleading information
• Engaging in spam or abusive behavior
• Violating intellectual property rights
• Attempting to circumvent our systems or security measures

9.3 No Liability for User Content

We are not liable for any user-generated content on our platform. Users are solely responsible for their own content, and we act only as a platform provider with content moderation capabilities.

10. User Reviews and Ratings

10.1 Review Guidelines

Reviews must be:

• Based on genuine experiences with the business
• Honest and factually accurate
• Respectful and professional in tone
• Free from personal attacks or discriminatory language

10.2 Review Moderation

We reserve the right to moderate reviews that violate our guidelines. Businesses may report inappropriate reviews for our review team's consideration.

11. Intellectual Property

11.1 Platform Content

The ExpatriaHub platform, including its design, functionality, and original content, is owned by Intellectua and protected by copyright, trademark, and other intellectual property laws.

11.2 User Content License

By submitting content to our platform, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content in connection with our services.

11.3 Trademark Usage

ExpatriaHub and related logos are trademarks of Intellectua. You may not use our trademarks without express written permission.

12. Privacy and Data Protection

12.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Data Retention and Deletion

Account Deletion: We reserve the right to delete user accounts immediately upon request.It is your responsibility to back up any data you wish to retain before requesting account deletion.

Data Recovery: We may retain deleted account data for up to 30 days for potential recovery purposes. However, we are not liable if data is not available for recovery due to technical limitations or platform features.

13. Limitation of Liability

13.1 Service Availability

While we strive to maintain continuous service, we do not guarantee that our platform will be available at all times. We are not liable for service interruptions, maintenance downtime, or technical issues.

13.2 Content Accuracy

We do not guarantee the accuracy of business information or user reviews.Users are responsible for verifying information before making business decisions.

13.3 Third-Party Services

Our platform integrates with third-party services (payment processing, mapping, etc.). We are not liable for issues arising from these third-party services.

13.4 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our platform shall not exceed the amount you have paid us in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Intellectua and its affiliates from any claims, damages, or expenses arising from your use of our platform, your content submissions, or your violation of these Terms.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 Dispute Process

Before initiating legal proceedings, we encourage users to contact us atcontact@intellectua.co.uk to resolve disputes amicably.

16. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or platform notices. Continued use of our platform after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us:

Email:

contact@intellectua.co.uk

Business Name:

Intellectua

Address:

8 Firbank Road, Manchester, M23 2GB, United Kingdom

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